Frequently Asked Questions
Don’t see your question listed here?
Feel free to email us, or give us a call at 605.666.4616!
We’re more than happy to answer any questions you might have.
How far away is Mount Rushmore National Memorial?
Holy Smoke Resort is located about 1.5 miles north of Keystone on Hwy 16A, only 4 miles from Mount Rushmore.
What are your office hours?
The office is open from 12 pm mst till 8 pm mst.
Are you centrally located to area attractions?
Yes, Holy Smoke Resort is located about 1.5 miles north of Keystone on Hwy 16A, only 4 miles from Mount Rushmore. Other attractions in the area are 5 to 45 minutes away, with the exception of Hot Springs, Badlands, and Deadwood, which are approximately 1 hour, all in different directions.
What is your cancellation policy?
CANCELLATION, CHANGES AND RESERVATION POLICIES
RV Site check in begins at NOON MST
Cabin check in begins at 3PM MST
Fires with wood or charcoal are NOT allowed
You can use GAS grills or GAS fire rings. These are not provided. We have small GAS grills that can be rented for $20.00 of the entire stay. This includes 1 bottle of propane. Additional bottle of propane can be purchased for $5.00 each.
ALL Cancellations or changes to reservations MUST be done by email 14 days PRIOR to arrival.
ALL Cancellations or changes done LESS than 14 days PRIOR to arrival will result in being charged for the ENTIRE reservation.
RV site cancellations will forfeit the deposit.
Multiple RV site reservations will require a 30 day cancellation. Same terms as above apply.
Cabin cancellations will be refunded the deposit LESS the $50.00 cancellation fee.
Sturgis Motorcycle Classic reservation policy is as follows:
*6 night minimum stay
*Reservations made BEFORE April 1st will be charged the first nights deposit and the remaining balance will be charged April 1st
*Deposit is NON REFUNDABLE if reservation is cancelled
*Reservation made AFTER April 1st are NON REFUNDABLE and the ENTIRE amount of the reservation will be charged at the time the reservation is made
*Reservations are NON CANCELLABLE, NON REFUNDABLE and NON TRANSFERRABLE after April 1st
Multiple Unit Cancellation policy is as follows:
*We require a 30 day cancellation on 2 units reserved
*We require a 90 day cancellation on 3 or more units reserved
Family Reunions, Groups and Gatherings policy is as follows:
*90 Day cancellation whether the reservations are made separately or by one individual
*First nights deposit is NON REFUNDABLE if the reservation is cancelled
*If the reservation is cancelled LESS than 90 days PRIOR to arrival, you will be charged for the ENTIRE amount of the reservation
Vacation Rental reservation policy is as follows:
*90 day cancellation
*First nights deposit is required when reservation is made
*Credit card will be charged the remaining balance 90 days PRIOR to arrival
*First nights deposit is NON REFUNDABLE if reservation is cancelled
* Vacation Rental CAN NOT be used as a gathering place for reunions or groups
Room rates may vary for Holidays and the Sturgis Motorcycle Classic
2 dog maximum in cabins. NO CATS. Additional pet charged may apply
Reservation made LESS than 14 days PRIOR to arrival will be charged in full and are NON CANCELLABLE AND NON REFUNDABLE.
Nightly rate subject to 5.7% Sales Tax and 5.0% Resort Fee
Declined credit cards will cancel the reservation
Am I guaranteed the cabin number that I reserved?
We try to keep you in the cabin that you reserved, however sometimes you may be moved to a different cabin number. In the case you are moved to a different unit you will be moved to a unit exactly like the one you reserved or given an upgrade.
Do your cabins have TVs?
Do you have the internet?
Can I get my satellite signal in the RV park?
- Pots and pans
- Dishes
- Cups
- Water glasses
- 1 mixing bowl
- 1 set of carving knives
- Silverware
- Utensils
- Dish soap
- Dish towels
- Hot pads
- Toaster
- Coffee pot
- Cutting board
- Bread board
- Wine bottle opener
- Can opener
- Pizza cutter
- Pizza pan
- Strainer
- Cookie sheet
- Blender